We believe that preloved fashion has what it takes to take over the world! 💚
But that can only happen in a safe setting, which is why we treat safety as our top priority and cover all purchases made on Yaga with our Buyer Protection.
how does it work?
We’re excited to tell you ALL about it! But first, it’s important to know that Yaga’s Buyer Protection fee is 5% of the full price plus a fixed sum of Ksh 99.00 that is applied automatically at checkout.
here’s what you’ll get with our Buyer Protection:
SCAM PREVENTION - for this, we use an escrow model, which means that your money is first safely deposited to Yaga’s account and only released to the Seller once you have confirmed receiving and being happy with the item on our platform
OPTION TO RETURN - item not as promised? You have the right to return an item to the seller in case it differs significantly from the image or description
REFUND POLICY - if it happens that the item is not as described, or the seller never ships the item, then you will be refunded in full
ACCESS TO CUSTOMER SUPPORT - we have a dedicated team that is just a few clicks away if you ever need any help with your orders
SECURE PAYMENTS - payments are encrypted by our integrated payment partners, so your money is always handled safely
In addition, Yaga has developed anti-spam tools to protect our users from scamming attempts; a reporting system for any disturbing/prohibited activities, and we strictly follow all data protection policies.
